Service Provider Terms

This is an important document. It is a legal contract between you and Clean Sheep Ltd (trading as Breeze Carpet Cleaners). Please read it carefully before agreeing to it. If anything is unclear, email us at info@carpetcleaning.co.uk and we’ll do our best to help. We cannot give you legal advice and recommend you consult a solicitor if anything in this document is unclear to you.

1. Definitions

1.1. In these Terms the following definitions apply:

“The Company”, “We”, “Us” — Breeze Carpet Cleaners, a trading name of Clean Sheep Ltd with its registered office at First Floor, 30 London Road, Sawbridgeworth, Hertfordshire, CM21 9JS, UK company number 14757620.

“Service Provider”, “You” — the self-employed individual or business who has registered an account at carpetcleaning.co.uk/professionals to receive and complete cleaning work introduced by the Company.

“Customer” — a person, firm or business to whom the Company introduces the Service Provider for the purpose of supplying cleaning services.

“Services” — the cleaning services the Service Provider supplies to a Customer under a booking processed by the Company.

“Booking Agent”— the Company, acting as the Service Provider’s booking agent: receiving Customer enquiries, scheduling work, processing payment, and remitting the Service Provider’s share via Stripe Connect.

“Stripe Connect”— the payment platform operated by Stripe, Inc., used by the Company to split Customer payments between the Company’s application fee and the Service Provider’s connected account. See the Stripe Connected Account Agreement.

“The Portal”— the cleaner-facing area of the Company’s website at carpetcleaning.co.uk/professionals through which the Service Provider receives offers, manages availability, and sees payment history.

2. Relationship between parties

2.1. The Service Provider acts as an independent contractor and is not an employee, worker, agent or partner of the Company. Nothing in this agreement creates a partnership, joint venture or employment relationship.

2.2. The Service Provider is solely responsible for their own income tax, National Insurance, VAT (where applicable), and any other contributions or filings arising from work introduced under this agreement. The Service Provider will indemnify the Company against any liability, penalty or interest the Company incurs as a result of the Service Provider’s failure to meet these obligations.

2.3. The Company acts as the Service Provider’s booking agent only. The Company processes bookings, collects payment, and contractually commits the Service Provider to attend confirmed jobs, but the cleaning contract itself is between the Service Provider and the Customer.

2.4. The Company does not guarantee any minimum volume of work, revenue, or hours under this agreement.

3. Eligibility and information

3.1. The Service Provider warrants that all information supplied during registration and thereafter — including identity, contact details, business type, VAT status, vehicle details, insurance certificate, and postcode coverage — is accurate, complete, and not misleading. The Service Provider will promptly notify the Company of any material change.

3.2. The Service Provider warrants that they have the right to work in the United Kingdom for the duration of this agreement.

3.3. The Service Provider authorises the Company to verify any information supplied, including (where lawful) right-to-work checks and basic identity verification through Stripe during Connect onboarding.

3.4. Public liability insurance.The Service Provider must hold valid public liability insurance with cover of not less than £1,000,000 for the duration of this agreement, and must upload a current certificate to the Portal. The Service Provider must upload a fresh certificate before the previous one expires. The Company may suspend the Service Provider’s account if cover lapses or cannot be verified.

3.5. The Service Provider must own and operate cleaning equipment appropriate to the Services they offer (typically a professional hot-water-extraction machine for carpet cleaning) and a vehicle suitable for transporting that equipment to Customer addresses.

4. Services and standards

4.1. When the Service Provider accepts an offered job, they agree to attend at the scheduled time and supply the Services to the standard expected of a professional cleaner.

4.2. The Service Provider must comply with all applicable laws and regulations relating to the Services, including health-and-safety, road traffic, and data protection.

4.3. The Service Provider must promptly notify the Company if for any reason they cannot attend a scheduled visit, or if they become unable to supply the Services as contracted. Where possible, notification must be given far enough in advance that the Company can reassign or reschedule.

4.4. The Service Provider must promptly notify the Company of any complaint raised by a Customer at or after a visit, and will provide reasonable cooperation in resolving it.

4.5. The Service Provider attends Customer addresses at their own risk. If on arrival the Service Provider considers the premises unsafe or the work unsuitable for any reason, they must leave the premises and contact the Company immediately.

5. Payments via Stripe Connect Express

5.1. How payment works.When a Customer pays the Company for a job booked under this agreement, the payment is processed through Stripe using a destination charge. Stripe automatically splits the payment between the Company’s application fee and the Service Provider’s Stripe Connect account, and (where eligible) initiates an Instant Payout to the Service Provider’s registered UK bank account.

5.2. Stripe Connected Account Agreement.Payment processing is provided by Stripe, Inc. and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing as a Service Provider, you also agree to be bound by the Stripe Services Agreement. The Stripe Services Agreement may be modified by Stripe from time to time.

5.3. Cash and offline payments.The Service Provider must not request or accept payment direct from any Customer outside the channels arranged by the Company. Where a Customer pays in cash on the doorstep at the Service Provider’s suggestion or with the Company’s agreement, the Service Provider authorises the Company to deduct the Company’s share from future Stripe payouts or invoice the Service Provider directly for that share.

5.4. Disputed and reversed payments.Where a Customer raises a chargeback, refund request, or other dispute, the Company may withhold the relevant portion of any payment otherwise due to the Service Provider until the dispute is resolved. Where the dispute is resolved in the Customer’s favour and the funds are returned to the Customer, the Service Provider’s share is forfeit in respect of that booking.

5.5. Rate changes.The Company may change the headline rates and the application-fee percentage by giving the Service Provider at least 14 days’ notice in writing (email to the registered address counts).

6. Cancellations and complaints

6.1. The Company will notify the Service Provider of any Customer cancellation by removing the booking from the Service Provider’s schedule in the Portal. The Service Provider is expected to monitor the Portal for these changes.

6.2. If the Service Provider cancels a confirmed booking with less than 24 hours’ notice without good cause, the Company may charge a reasonable administration fee or, for repeated cancellations, suspend the Service Provider’s account.

6.3. The Service Provider will use reasonable endeavours to resolve any Customer complaint directly and amicably at the time of the visit. If a complaint cannot be resolved on the day, the Company will support the Service Provider in handling it but is not liable for sums owed to the Customer that arise from the Service Provider’s work.

7. Confidentiality and Customer contact

7.1. The Service Provider will use Customer contact information only to the extent necessary to deliver the booked Services. The Service Provider will keep that information confidential, will not use it for marketing or third-party purposes, and will delete it on request by the Company or the Customer.

7.2. The Service Provider must not solicit work directly from a Customer introduced by the Company outside the Portal, and must not supply any cleaning services to that Customer other than through bookings processed by the Company, for a period of 12 months from the date of the Customer’s last Company-processed booking.

8. Personal data

8.1. The Company processes the Service Provider’s personal data in accordance with our Privacy Policy for Service Providers, which forms part of this agreement.

8.2. Where the Service Provider receives or processes personal data of Customers (names, addresses, telephone numbers) in the course of delivering the Services, the Service Provider acts as an independent controller for that data and is responsible for their own compliance with UK GDPR and the Data Protection Act 2018.

9. Suspension and termination

9.1. Either party may terminate this agreement by giving the other 14 days’ written notice (email is sufficient).

9.2. The Company may suspend or terminate the Service Provider’s account with immediate effect if the Service Provider:

• is in material breach of this agreement;
• fails to maintain valid public liability insurance to the level required in clause 3.4;
• receives repeated, justified Customer complaints;
• conducts themselves in a way the Company reasonably considers likely to damage its reputation, brand or relationship with Customers;
• becomes insolvent or otherwise ceases to be in a position to perform the Services.

10. Variation, governing law, and jurisdiction

10.1. The Company may amend these Terms from time to time. Where the change is material the Company will notify the Service Provider through the Portal and ask the Service Provider to re-accept the updated Terms before continuing to receive new bookings.

10.2. This agreement is governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.